# Questions and Answers

### Frequently Asked Questions <a href="#toc128498080" id="toc128498080"></a>

* Q: Why is my X221 not going into force recovery?
  * A: If your system is not going into force recovery, please contact our support as you may got a system with a mismatched firmware.
* Q: Why is my system not entering the force recovery state?
  * A: Most of our carrier boards are design to enter force recovery mode when they detect a Host PC. This detection only works one time automatically after the system was connected to its power supply. We recommend unplugging your system bevor connecting to a Host PC and plugging it back in to power after connecting.
  * A: If your system still does not enter force recovery you may have to press the force recovery button or short the respective pins bevor connecting to power (please see the Technical Reference Manual for a detailed pinout description).
  * A: If you cannot disconnect your system from power, it is also possible to enter force recovery via a button sequence.
    * Press/jumper “force recovery” button/pins
    * Press/jumper “reset” button/pins
    * Release/disconnect “reset” button/pins
    * Release/disconnect “force recovery” button/pins a few seconds later then the “reset” button/pins


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